Update by user Jul 31
I have spoken with Frank Luark of Vida. This has definitely not been resolved as they are refusing to cancel our contract.
I have not asked for any money back - I just want the contract cancelled. At this point, I have no other option but to cancel my credit card and stop paying on the contract.
Original review posted by user Jun 28
We purchased in October of 2017 and used our membership in March of 2018. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for".
We were informed we did not purchase what we thought we had purchased - the Grand Mayan. We were put in the Grand Mayan for this "one time only" first use. You see...when you visit their resorts, you have "classes of customers". Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do - but they are very sneaky when selling this to you. They tell you all about the upper class stuff, then sell you the lower class package and don't state that you can't do any of what they just showed you.
On our first visit, we were again made to sit through a sales presentation that was pitched to us as an "update on your properties" for hours and hours. This was no update, it was another sales pitch. The horrid sales people kindly let us know that we didn't buy what we originally thought but that we could cancel the contract if we "upgraded" purchased a new contract. After hours and hours, again, to get out of there, we signed (stupid I know!). You see...this company preys on people like us who have a very hard time saying no to the sales lady who went on and on about her 2 boys with no dad.
I sent a letter within the 5 days cancelling the new contract, but instead of cancelling the whole thing, Vida wants to put us back into the old contract. That is not how it works. The old contract was cancelled when the new contract was put in place. We signed a new finance contract and paid a new down payment. I still have the credit card bill from the old contract.
I was told that they would cancel the new contract "only if I removed any and all negative reviews of the resort" but that I had to honor the old contract. This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled.
Another thing they sell you on is Vida Dollars. Theses are a joke - they are virtually worthless. You can find better hotel deals searching online on your own. They really push the vida dollars making you think you are getting dollar for dollar savings when you actually only get to use about 10% on the dollar.
We have met many people who have had the same experience. Please don't get sucked in like we did.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Cancellation of Contract.
I didn't like: Sales staff, Being lied to, Fraud.