Santa Rosa, California
Not resolved
Customer service
Facilities and Services
Price Affordability

I went on a presentation at the Grand Mayan in Cabo and did not buy.After coming home received an invitation to stay for $399.(US).

We paid and have NEVER been able to us or get a refund.

I got scammed!!Not a good company to deal with!!

Reason of review: Not as described.

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Sounds like you had Alex, I did, and he is a 5 star lousy representative for Daniel Chavez. He should be demoted to the Sea Pack group. gary b jorgensen

We invite you to ***tact us

Dear anonymous user,

We were informed about your concerns and appreciate the opportunity to respond.

We truly regret to hear about the inconveniences you have experienced to enjoy your week and look forward to helping you plan your stay by reaching out to our Customer Care Center at or by calling us 1 800 292 9446 for further follow-up.

We look forward to provide the very best care and support.

Thank you for your preference.

Sincerely, The Customer Care Team.

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