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Contacted them many times. Get the same old song and dance from a Kaitlyn Pantel at customer service. Told me every thing they sold me would be honored, or I was not promised stuff, that in fact I WAS promised. It was the BS. that the closer told me, that led me to...
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Anonymous
PEMCO

Your review is confusing! If I understand your complaint you paid $2,500 for a vacation package and provided a $300 down-payment. Thus, there is a remaining balance of $2,200....

#1375010
Reply to reviews
We purchased in October of 2017 and used our membership in March of 2018. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for". We were informed we did not purchase what we thought...
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Anonymous
Very concern

We also got into this so call resort an the vida dollars are a joke. They had us to believe that the vida dollars would pay for most of your hotel bill if you had rank up enou...

Anonymous
PEMCO

You attended a Member's Update sales pitch. You upgraded, trading-in your old contract for a new contract. By exercising your right to cancel the new contract (within the 5 bu...

1.0
I didn't like
  • Being lied to
  • Fraud
  • Sales staff
#1290908
Reply to reviews
Less than 24 hrs ago paid in full for a membership - timeshare at Grand Mayan in Puerto Neuvo,. Want to cancel it per law / the 5 day grace period. What is best way to accomplish this.
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Anonymous
PEMCO

Send a letter of cancellation to the address provided in your contract registered mail - return receipt requested. Usually this contract clause is in the general conditions, o...

5.0
#1270732
Reply to reviews
We had a terrible experience. Nothing but lies, horrible customer service, excess charges and no accountability from them. Vidanta tries to keep up their image by blocking people from their page and deleting their comments if they leave a "negative" review on Instagram...
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Anonymous
PEMCO

Your complaint lacks specificity. Exactly what lies were you told (when, where, and by whom). How have you determined the statement was a lie? When you post something to Vida ...

1.0
#1265110
Reply to reviews
What would happen if I didn’t follow through with the payments ? Gave them $3000 down, owe $5000
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MildOkapi
MildOkapi

Can you comment on what happened? Did you stop paying? I am in the same boat and am thinking of just cancelling the credit card where they are charging my payments.

Anonymous
PEMCO

I assume your 5 day rescission right has expired. Most likely you will forfeit the $3000. It is somewhat unlikely that Vida Vacations would record your debt with a US/Canadian...

#1258832
Reply to reviews
it started at the airport then led to 5 1/2 hour presentation within that hour we agreed to signed the contract after a long process on May 12, 2018 we want to cancel and get full money back. please help us :(
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Anonymous
Paul

The complaint is too vague. Why does the author want to cancel the contract? Why did the author sign the contract if they didn't like the product? Why does the author feel ent...

Anonymous
Onepissedoffwoman

I am in the same boat. They gave me alcohol on an empty stomach for my expressed anxiety. I plan on pursuing this legally if they do not issue me a full refund. It seems to me...

1.0
Ciudad De México,Ciudad De México
#1255118
Reply to reviews
Upon arrival we had been traveling 15 hours, with 4 kids under the age of 11. We were initially checked in at ‘the main lobby’, from there it was 2 hours before we got to, and were checked into our hotel. The resort is massive. At the first point of entry we were...
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Anonymous
PEMCO

1. The policy of "no luggage" on the common grounds is a safety issue: (1) your luggage could roll away and hurt somebody; and (2) the luggage could contain weapons, etc. It h...

1.5
I didn't like
  • Dishonesty
#1244228
Reply to reviews
Our nightmare started Jan 25 2018. Rhythm of the night 2 for 1 for going to a Vidanta presentation. I've never experienced WATERBOARDING torture, but this must be pretty close. DO NOT GO TO ONE. Try getting a one week stay at a Hilton or Marriott or Ritz Carlton like...
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Anonymous
PEMCO

If you were physically harmed, I suggest you contact the municipal police department in the jurisdiction in which the incident occurred. If you were not physically assaulted, ...

#1232259
Reply to reviews
My sister and I went on what we were told was a property tour for first time guests to better navigate the property on 04/07 @ Mayan Palace Nuevo Vallarta. After the tour they brought us back to this area and brought us beer and told us to relax. After several hours...
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Anonymous
PEMCO

What did you purchase? When did you purchase? Under Mexican law, you have 5 business days (excludes Sundays and Mexican Holidays) to cancel your contract without penalty. You ...

1.0
Ciudad De México,Ciudad De México
#1231401
Reply to reviews
My Membership with Vida Vacations
My Membership with Vida Vacations
My Membership with Vida Vacations
I have read through reviews and I think that most people don't understand what they have. I know the next day I had to call back and ask, what do I have and how do I use it? After a quick call with some questions and using the membership. I am very happy. If you don't...
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Anonymous
PEMCO

I have found that my Member Services Representative (that is the man/woman in the private office, which your sales person took you to verify your contract) has been most helpf...

Anonymous
Anonymous

AGREED! I still call and ask questions..... and I have owned since 2015. And when I do call, they can't be any nicer and forthcoming. Educate yourself before you buy. All I ca...

5.0
I liked
  • Beautiful location
  • Overall grounds and safe environment
  • Meeting the sales staff and the wonderful breakfast buffet
#1211410
Reply to reviews