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My boyfriend and I were pretty much swindled into a timeshare presentation in Nueva Vallerta at the Mayan resort. Our sales agent was nice but what we didn't know is that we were offered Vida dollars with a program that somehow doesn't allow you to actually use the...
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Anonymous
PEMCO

How did you calculate a loss of $11,000? Has the time intervals for each membership year expired?

Anonymous
Anonymous

hopefully you have tried using your Vida property. Vida is great you can almost always find a room. Their resorts are beautiful and probably the cleanest resort you will ever ...

#481297
Reply to reviews
We purchased in October of 2017 and used our membership in March of 2018. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for". We were informed we did not purchase what we thought...
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Anonymous
Very concern

We also got into this so call resort an the vida dollars are a joke. They had us to believe that the vida dollars would pay for most of your hotel bill if you had rank up enou...

Anonymous
PEMCO

You attended a Member's Update sales pitch. You upgraded, trading-in your old contract for a new contract. By exercising your right to cancel the new contract (within the 5 bu...

1.0
I didn't like
  • Being lied to
  • Sales staff
  • Fraud
#1290908
Reply to reviews
We actually booked our stay here through OUR FAVORITE vacation service, Global Discovery Vacations. When we found out we weren't beachfront, we asked to be. The hitch? Timeshare presentation. We went. Turned everything down like 25x like you have to, and were on our...
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Anonymous
Anonymous

All is true, thanks for posting

Anonymous
sue

I have sign up the vida vacation, and it does not allow me to cancel the membership because it is 5 days. it is a terrible customer service, and I want to get refund back. it...

1.7
I didn't like
  • Misleading tactics false offers dishonesty
#943759
Reply to reviews
We went to a member update presentation Nov. 22 , 2018. We were promised among other things to receive reimbursement of $859 US in maintenance fees . However when we went to collect our "gifts" we were presented with 1000 "vida dollars".When we said we were to get US $...
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Anonymous
PEMCO

What Specifically did your invitation say?

#1406066
Reply to reviews
Show

Vida Vacations in Playa Del Carmen, Quintana Roo - IT STARTS AT THE AIRPORT

WE PAID $5000 AS 25% PAYMENT AND THEN THE GOOD SENSE PREVAILED AND WE CANCELLED BEFORE LEAVING PRESENTATION. WHY WOULD THEY NOT LET CONSUMER REVIEW THE CONTRACT PROPERLY AND PUT PRESSURE TO SIGN. NOTHING SEEMS TO BE RIGHT. DON'T GET FOOLED
1.0
Details
Customer service
I didn't like
  • Pressure sales tactics
#1436716
Reply to reviews
Where to start! Old town PV telling you it’s not a timeshare but upgrade with RCI. No it’s a timeshare ! 6.5 hours later started off with selling to us for 28.000 down to 3,700. Bought just to get out. Next day emailed and canceled. All lies and never given what your...
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Anonymous
PEMCO

Did Vida Vacations grant you the privilege of canceling your contract through email? PROFECO, the Mexican agency which regulates timeshare sales allows the timeshare sales org...

1.0
#1421524
Reply to reviews
Contacted them many times. Get the same old song and dance from a Kaitlyn Pantel at customer service. Told me every thing they sold me would be honored, or I was not promised stuff, that in fact I WAS promised. It was the BS. that the closer told me, that led me to...
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Anonymous
PEMCO

Your review is confusing! If I understand your complaint you paid $2,500 for a vacation package and provided a $300 down-payment. Thus, there is a remaining balance of $2,200....

#1375010
Reply to reviews
Upon arrival we had been traveling 15 hours, with 4 kids under the age of 11. We were initially checked in at ‘the main lobby’, from there it was 2 hours before we got to, and were checked into our hotel. The resort is massive. At the first point of entry we were...
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Anonymous
PEMCO

1. The policy of "no luggage" on the common grounds is a safety issue: (1) your luggage could roll away and hurt somebody; and (2) the luggage could contain weapons, etc. It h...

1.5
I didn't like
  • Dishonesty
#1244228
Reply to reviews
My Membership with Vida Vacations
My Membership with Vida Vacations
My Membership with Vida Vacations
I have read through reviews and I think that most people don't understand what they have. I know the next day I had to call back and ask, what do I have and how do I use it? After a quick call with some questions and using the membership. I am very happy. If you don't...
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Anonymous
PEMCO

I have found that my Member Services Representative (that is the man/woman in the private office, which your sales person took you to verify your contract) has been most helpf...

Anonymous
Anonymous

AGREED! I still call and ask questions..... and I have owned since 2015. And when I do call, they can't be any nicer and forthcoming. Educate yourself before you buy. All I ca...

5.0
I liked
  • Meeting the sales staff and the wonderful breakfast buffet
  • Overall grounds and safe environment
  • Beautiful location
#1211410
Reply to reviews
I would like to share my experience with the Vidanta company and their Vida lifestyle/ Destinos Unlimited scam and LIES. Basically my friend and I each ended up giving Vidanta $2300 for free. The service they offer has absolutely NO worth! Especially if you don't live...
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Anonymous
PEMCO

I think the program you bought into has mostly less than desirable dates available. The highest demand at Vida Vacations properties is for weeks 51-week 17. Most owners from C...

Anonymous
Anonymous

Oh please Pemco, whether you are a member or employee you gotta know the sales team is still up to their nasty lying. The resorts are the best in Mexico no doubt....but the wa...

1.0
#1171189
Reply to reviews