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My boyfriend and I were pretty much swindled into a timeshare presentation in Nueva Vallerta at the Mayan resort. Our sales agent was nice but what we didn't know is that we were offered Vida dollars with a program that somehow doesn't allow you to actually use the...
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Anonymous
PEMCO

How did you calculate a loss of $11,000? Has the time intervals for each membership year expired?

Anonymous
Anonymous

hopefully you have tried using your Vida property. Vida is great you can almost always find a room. Their resorts are beautiful and probably the cleanest resort you will ever ...

#481297
Reply to reviews
We purchased in October of 2017 and used our membership in March of 2018. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for". We were informed we did not purchase what we thought...
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Anonymous
Very concern

We also got into this so call resort an the vida dollars are a joke. They had us to believe that the vida dollars would pay for most of your hotel bill if you had rank up enou...

Anonymous
PEMCO

You attended a Member's Update sales pitch. You upgraded, trading-in your old contract for a new contract. By exercising your right to cancel the new contract (within the 5 bu...

1.0
I didn't like
  • Being lied to
  • Fraud
  • Sales staff
#1290908
Reply to reviews
We actually booked our stay here through OUR FAVORITE vacation service, Global Discovery Vacations. When we found out we weren't beachfront, we asked to be. The hitch? Timeshare presentation. We went. Turned everything down like 25x like you have to, and were on our...
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Anonymous
Anonymous

All is true, thanks for posting

Anonymous
sue

I have sign up the vida vacation, and it does not allow me to cancel the membership because it is 5 days. it is a terrible customer service, and I want to get refund back. it...

1.7
I didn't like
  • Misleading tactics false offers dishonesty
#943759
Reply to reviews
Contacted them many times. Get the same old song and dance from a Kaitlyn Pantel at customer service. Told me every thing they sold me would be honored, or I was not promised stuff, that in fact I WAS promised. It was the BS. that the closer told me, that led me to...
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Anonymous
PEMCO

Your review is confusing! If I understand your complaint you paid $2,500 for a vacation package and provided a $300 down-payment. Thus, there is a remaining balance of $2,200....

#1375010
Reply to reviews
Upon arrival we had been traveling 15 hours, with 4 kids under the age of 11. We were initially checked in at ‘the main lobby’, from there it was 2 hours before we got to, and were checked into our hotel. The resort is massive. At the first point of entry we were...
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Anonymous
PEMCO

1. The policy of "no luggage" on the common grounds is a safety issue: (1) your luggage could roll away and hurt somebody; and (2) the luggage could contain weapons, etc. It h...

1.5
I didn't like
  • Dishonesty
#1244228
Reply to reviews
My Membership with Vida Vacations
My Membership with Vida Vacations
My Membership with Vida Vacations
I have read through reviews and I think that most people don't understand what they have. I know the next day I had to call back and ask, what do I have and how do I use it? After a quick call with some questions and using the membership. I am very happy. If you don't...
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Anonymous
PEMCO

I have found that my Member Services Representative (that is the man/woman in the private office, which your sales person took you to verify your contract) has been most helpf...

Anonymous
Anonymous

AGREED! I still call and ask questions..... and I have owned since 2015. And when I do call, they can't be any nicer and forthcoming. Educate yourself before you buy. All I ca...

5.0
I liked
  • Meeting the sales staff and the wonderful breakfast buffet
  • Beautiful location
  • Overall grounds and safe environment
#1211410
Reply to reviews
I would like to share my experience with the Vidanta company and their Vida lifestyle/ Destinos Unlimited scam and LIES. Basically my friend and I each ended up giving Vidanta $2300 for free. The service they offer has absolutely NO worth! Especially if you don't live...
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Anonymous
PEMCO

I think the program you bought into has mostly less than desirable dates available. The highest demand at Vida Vacations properties is for weeks 51-week 17. Most owners from C...

Anonymous
Anonymous

Oh please Pemco, whether you are a member or employee you gotta know the sales team is still up to their nasty lying. The resorts are the best in Mexico no doubt....but the wa...

1.0
#1171189
Reply to reviews
Our nightmare started Jan 25 2018. Rhythm of the night 2 for 1 for going to a Vidanta presentation. I've never experienced WATERBOARDING torture, but this must be pretty close. DO NOT GO TO ONE. Try getting a one week stay at a Hilton or Marriott or Ritz Carlton like...
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Anonymous
PEMCO

If you were physically harmed, I suggest you contact the municipal police department in the jurisdiction in which the incident occurred. If you were not physically assaulted, ...

#1232259
Reply to reviews
Less than 24 hrs ago paid in full for a membership - timeshare at Grand Mayan in Puerto Neuvo,. Want to cancel it per law / the 5 day grace period. What is best way to accomplish this.
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Anonymous
PEMCO

Send a letter of cancellation to the address provided in your contract registered mail - return receipt requested. Usually this contract clause is in the general conditions, o...

5.0
#1270732
Reply to reviews
Do not attend any timeshare presentations at any Grand Mayan, Mayan Palace, or any resort assocaited with Vidanta/Vida Vacations. I was in Cancun staying at The Westin Lagunamar. My daughter and I went acroos the street to the shopping mall there and made a big...
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WobblyQuokka
WobblyQuokka

PEMCO - WHY DON'T YOU GET A REAL JOB INSTEAD OF WORKING FOR THESE CRIMINALS BY TRYING TO DEFEND THEIR ACTIONS?

Anonymous
Anonymous

There's a FB page named "VIDA Vacation SCAMS" where you can also share your story.

1.0
I liked
  • Breakfast they gave me
I didn't like
  • Scamming people out of their hard earned money
#1110643
Reply to reviews