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On December 13, 2016 I attended a "member's update", which was actually another sales presentation at Vida Vacations' Riviera Maya location, north of Playa del Carmen in Quintana Roo. Like a regular timeshare presentation (which should have been an illuminated clue),...
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Anonymous
Linda

Why did this even happen?

3.6
Playa Del Carmen, Qroo
I liked
  • Meeting the sales staff and the wonderful breakfast buffet
I didn't like
  • 65 percent solution
  • Being misleaded
  • Being pushed into opening credit cards
#981807
Reply to reviews
A few years ago we upgraded from the Mayan Palace to the Grand Mayan Nuevo Vallarta. . We were shown an ocean front two bedroom suite. We were told that soon they would have two golf courses to play and I would only pay $50.00 per round. We were told Circus Oley signed...
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Anonymous
PEMCO

Cirque du Soleil theme park -- It is under construction. It is located west of the highway from the airport to Tepic. You attended a pre-construction sales presentation. Th...

Anonymous
Linda

What? I was offered Beach Front View for $25,000 PER YEAR for 10 years. Are White People getting a better deal? I told them I should buy a hut and rent it out!

4.8
#959908
Reply to reviews
I had the most horrifying experience at this vidanta Mayan in Nuevo Vallarta. The sales people are scam artists. We went to presentation on 6/26/16 for the timeshare resort there. They started at 24,900 for a two bedroom told them no no no many times. Then when we went...
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Anonymous
Anonymous

we had the exact same experience. They were not vague. they just lie. We went back and asked the same questions and they just lie right to your face. I am ashamed of mysel...

Anonymous
Anonymous

It is unclear what you were sold. Which sales level did you purchase (Grand Luxxe, Grand Bliss, or Mayan Palace)? The money you quoted in your review is the monthly maintena...

#878114
Reply to reviews
We went to a presentation at the Grand Mayan in Riviera Maya in March 2015 and purchased a tier 3 Vacation Privileges Package for $6890. Almost a year later, we have been unable to book ANYTHING with this package. The website is down very often and does not show...
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Anonymous
Anonymous

Dear Anonymous user, We were alerted to your concerns and appreciate the opportunity to respond.We truly regret to hear about the inconveniences you have experienced with your...

aug2771
aug2771

I am very interested since I just bought a package with vidanta. What do you mean you couldn't use it? They had no rooms available to book?

1.4
I didn't like
  • Dishonest sales presentation
#783343
Reply to reviews
Hi, my name is Jo Kelly and my story is exactly like yours My sister ad I have 3 timeshares which Vida wanted $749 ea to take ownership of. When I started reading the contract and saw there were maintenance fees & usage fees I called EAS, talked to Neil Paulson...
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Anonymous
Anonymous

Jo, I am a timeshare owner at Vidanta Resorts. Originally, I purchased a foreclosed membership through Holiday Timeshare Resales at Mayan Palace (which I used for exchanges t...

Anonymous
Anonymous

Hmm, there's a firm in Fort Lauderdale that also operates in Latin American (Mexico too) that might be interested in filing a class action suit. Considering the number of peop...

#759043
Reply to reviews
Wow, in my attempt to google Equity Acquisition Services (because I can't get a return call from Neil E. Paulsen) I came across your review. I am having the same problem and Amex is ruling in favor or Vida even though I showed proof that they are not legit & this...
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Anonymous
Anonymous

Dear Jo Kelly,We are pleased to have been informed about your comment as we extend a helping hand. Reach out to our Customer Care Centre by calling them at 1 800 292 9446 or b...

Anonymous
Anonymous

All I can tell you is that time is of the essence. I got my refund from Amex because I called within the statement period. I don't know how long you waited but that could be ...

#752586
Reply to reviews
I was lured into signing a contract for $10,000.00 with promise that a company called "Equity Acquisition Svc " will buy my "Sheraton " timeshare and rid me of my yearly maitenance fee. They said I can use their "inhouse financing " , only to realize that they applied...
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Anonymous
Jo

I read that your complaint has been completed satisfied.....is that true? If it is can you tell me how? Vida Vacations got a $5,425 deposit from us and although Am. Express ...

Anonymous
In***gruous2015

hi. I have the same problem. Can you explain me how you did to get out by the billions visa dispute. Thanks

Fui à Cancun em 12/2012. Quando cheguei ao aeroporto internacional, logo após a sala de desembarque, solicitei um táxi e adquiri um pacote para visitar Chichen Itza, em algum dos guichês lá existentes. Tal pacote saiu mais barato do que havia pesquisado na internet...
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fredcovas
fredcovas

Prezado giroalt, também me considero vítima do Grupo Vidanta, ao qual sou "associado" desde julho de 2013, quando fomos a Cancun passar uma semana. Seu detalhado relato é em t...

giroalt
giroalt

Resolvido de maneira satisfatória.

I didn't like
  • Being mislead
#629012
Reply to reviews
I was basically kidnapped at the airport and talked into seeing a presentation at the Grand Mayan. I am already a Vacation Club member with another company. I was told that the presentation would be for us to just see the property to familiarize ourselves with it so...
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lindasue824
lindasue824

I have finally received a response from Vida Vacations. They have applied a credit for the charges to my credit card account. The matter has been settled to my financial satis...

Anonymous
Vida Vacations

Dear lindasue824,We have been informed about your comment.Even though we are a separate and independent company from the Vacation Privileges Club, we ask that you allow us to ...

I didn't like
  • Staff
  • Being misleaded
  • Being mislead
#619501
Reply to reviews
My husband and I were there in Jan 2015. My husband and I are wanting very much to be happy about this purchase, but we are having trouble with that happiness. As many others we fell prey to the sales techniques right away at the airport and car rental. As many...
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cjcoker4him
cjcoker4him

They have not yet been satisfactory in what they are offering to "satisfy" us. I must repeat.... the sales people LIE and say ANYTHING to get you to say yes. They keep you ...

Anonymous
shar51

We bought a Bliss Unit from Puerto Penasco Mayan Palace in 2010. We live close enough to that resort that we can drive and enjoy going there. When we purchased "the Bliss" uni...

3.3
I liked
  • People at the front desk
  • Service staff
  • Beautiful location
I didn't like
  • Being scammed
  • Unrelenting sales people tactics
  • Being mislead
#617784
Reply to reviews