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First I want to say that the day was our fault because we fell into the sales pitch trap. With that said, this was a terrible experience! We were chaperoned by a female who was suppose to be directing us to outside to catch our taxi. Instead we were directed to Leo Martinez who promised us two tickets and a personal all day guide to Tulum (which was the main attraction for us), a ride back to the airport from our hotel on our departure date, and a bottle of very good tequila. All we had to do is leave a $50 deposit which would be given back to us after a 90 minute presentation.

We were picked up as promised to go to breakfast at the Grand Mayan Riviera Maya for the presentation at 7:15 am. Leo Martinez of Cancun Just Tours said our private ride and tour guide would be waiting for us after the 90 minute presentation and take us to Tulum. He also said he did not have the bottle of tequila but would deliver it to our hotel. He took my original paperwork that showed my "gifts" and I now realized he rewrote the form to knock of the personal tour, the tequila, and a reimbursement of only $30 (the $20 was for our personal driver). I asked for all the paperwork back and he said no he needed to turn it in.

Breakfast was good then the high pressure sales begun. This was worse than any car sales pitch. They kept us for 3.5 hours and when we said we were not interested (countless times) they would say we needed to stay to get our gifts. When we thought it was safe to leave they would bring another person to start drilling us all over again. They started at 65K for us to purchase the Vida Experience Vacations and the ending price was 6K. Finally they realized that we truly were not interested in purchasing and let us go. At that point they were a bit rude and pointed they way out and we had find our own the way to the sales office to get our gifts and out the resort.

We did get $30 back, 120 Pesos for entrance into Tulum (about $7 US). We went out to meet our ride and guide and he was no where to be found. We called the driver and he said his vehicle broke down and we would need to call Leo. We called Leo and he said that we could pay to take a bus to Tulum (about one hour away by car). He could not help us. By this time we were so frustrated we took a taxi back to our hotel and could not enjoy the rest of the day, we were wiped out! Leo Martinez lied to us, he took $20, did not give us rides as expected (We had to pay another $35 to get to the airport to leave for home), cheated us out of the experience of Tulum, and a bottle of tequila.

If this is the type of people who represent Vida Vacation Club and Grand Mayan Riviera Maya, we do not want any part of it. Be aware!

Stayed November 2015

Reviewer is in unhappy mood. This person stated that there is a room for improvement of being misled. Please immediately contact the author of this review to discuss "robbed" of vida vacations vacation ownership and associated monetary loss in the amount of $75. Vida Vacations needs to offer any options to resolve the issue according to poster's claims.

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Anonymous
#1059658

Dear Anonymous user,

We were alerted to your comments and appreciate the opportunity to respond.

We truly regret that your experience at our presentation was less than satisfactory, and want to assure you that this does not, in any way, meet our standards.

We will of course investigate the situation further and take the necessary actions to ensure this never happens again.

If you would like to add any details to your report, please send us a message at the Customer Care Centre at customerservice@grandmayan.com.mx or reach out to us by telephone at 1 800 292 9446.

Feedback from our guests is always welcome and encouraged, as it helps our team continue to provide the very best care and support.

Thank you for visiting us. Sincerely, The Customer Care Team.

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