Riviera Maya,Quintana Roo
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We were members of the Hard Rock. The Mayan or The Bliss have people waiting at the airport they come up to you and act like they are there to help you get where you need to be but inside when they find you at any timeshares but theirs they sucker you into visiting the Mayan.

( DONT DO IT. JUST WALK AWAY!!!! YOU WILL REGRET IT IF YOU DONT). They are good it is true, their good, make promises that are untrue.

We were also given 2500 Vida dollars and we were told that we could use it for hotels purses, airline, shows, etc. We were also given tickets to a popular outside park in the Riveria Maya, the weather was so bad we were unable to go we tried to call them to reschedule no one would return our call so we were out on that one as well. When you tell them that you were lied to and that you no longer are interested because they want all there 12000.00 within three month otherwise you must put a deposit and make monthly payments of 466.00 for three years. If you do automatic payments you get a lower interest if not you must pay 12% interest rate.

Then you get a email that if you would you would like to give up one of your weeks because high demand of people wants to stay there. They will give you 2 more free weeks but they are not free you must pay a transfer fee for something they are making money on. Everything people have said is true so no need to repeat. If anyone knows how to help us get out of this scam I would appreciate any suggestions.

I wish I knew about this website before we were scammed.

We have a lot of friends wanted to go to Cancun/ Riveria Maya we are definitely warning them to JUST WALK AWAY!!! ANY SUGGESTIONS ON HOW TO GET OUT OF THIS SCAM OF A RESORT IS MUCH APPRECIATED.

Reason of review: Scammed and ripped off.

Monetary Loss: $11000.

Preferred solution: Full refund.

I didn't like: Being scammed, Being misleaded.

Company wrote 0 public responses to the review from Mar 15, 2015.
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Anonymous
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Dear Anonymous Blogger,

We kindly ask you to get in touch with us. Resolution is best handled by speaking with each other.

Even though these kind of remarks are intended for future customers, we prefer to be hands on with the current clients that for some reason we have failed to fully satisfy and whom may have pending issues with us. Retaining our customers and complying with their needs is our main goal.

So forth, please contact us and allow us to help you.

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We truly appreciate your time.

Sincerely, The Customer Support Team Customer Support Representative Email: grupomayanblog@grupovidanta.com

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