Update by user Nov 16, 2014
We have works with Vida sales to resolved our issue and they have gracefully been attentive to our concern. We requested that they return our previously pledge timeshare from Marriott.
They have agreed to cancel the transaction proceedings and they have allowed us to sign a return of property document. They have now received it and have acknowledged that the property is now back in our possession and no further action will be taken by them. Our expectations is to completely cancel the contract for which we still believe was not what we were promised in person. We are still in the process of getting this nullified.
We hope and expect that they will accommodate this effort. We still expect to travel to the Mayan resort in Riviera Maya as we love the resort, the people, food and overall accommedations are by amazing.
Original review posted by user Nov 03, 2014
The sales rep Julian Poot and Salvador Sosa have completely misrepresented the sale of a tier 3 vacation privileges. We were conned into signing a document under pressure.
They said if we gave up our Marriott Surfwatch time share to them and $6000 that we would be able to have 2 weeks/2br suites at the Bliss and Mayan Palace in Riviera Maya every year for a weekly cost of $299 & $399 for 10 years. In addition, they promised us $3000 worth of Vida dollars that we can use toward flight purchases. As it turns out, we cannot use the $3000 towards plane tickets and we are not able to book back into Bliss or Mayan Palace in Riviera Maya. This is a fradulent contract they made us signed.
They took our $6000 and timeshare from Marriott to receive a lesser valued program. We have now filed a complaint with our credit card to get back our $6000 and we have file a hold with Marriott to prevent them from taking our time share, but there are no guarantees with that. We will be filing a complaint in the local Mexican jurisdiction to complain about these tactics as well. I have tried calling more than 20 times to resolve this issue and ensure that we are given what we signed up for.
They are the most unprofessional people I have dealt with. They do not return phone calls and consistently lie on the phone.
Even the so called supervisor Carlos Chavez promised that he would personally resolve this issue to no avail. We will be going to the Mayan resorts next year again and you can bet they will try to sell us again, but I can guarantee one thing, not going to happen....
Reason of review: Not as described.
Monetary Loss: $14000.
Preferred solution: Full refund.
I didn't like: Fraud.