Product: Vida Vacations Customer Care Clear all filters (0 of 6 reviews match)
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Our nightmare started Jan 25 2018. Rhythm of the night 2 for 1 for going to a Vidanta presentation. I've never experienced WATERBOARDING torture, but this must be pretty close. DO NOT GO TO ONE. Try getting a one week stay at a Hilton or Marriott or Ritz Carlton like...
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Anonymous
PEMCO

If you were physically harmed, I suggest you contact the municipal police department in the jurisdiction in which the incident occurred. If you were not physically assaulted, ...

Product
Vida Vacations Customer Care
#1232259
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We booked a discounted tour with a presentation through Vida. A 90 minutes turned into a 4 hours waste of time. It was raining on the day we booked the tour, so they cancelled it. Since we are leaving the next day, they refused to give us back the money we paid for the...
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Anonymous
Anonymous

From which company are you seeking relief (Vida Vacations OR the tour company)? Why do you hold the Defendant responsible for your departure date?

Anonymous
Anonymous

How is it you have concluded that they stole your money? I assume the tickets provided the terms & conditions for refund or replacement dates & time. Did Vida Vacations viol...

1.2
Product
Vida Vacations Customer Care
I didn't like
  • Stole my money
#1037881
Reply to reviews
Your customer service is no good.No body can answer questions I have. I was pressured too much. I know some is my fault. My life has changed that I am unable to continue to pay. I want to cancel. The $800. a week for vacation will impossible for me. I emailed Victor...
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Anonymous
PEMCO

You made an investment in your future vacations, when you provided Vidanta Resorts with your down-payment. I believe you should first contact relatives and close friends, and...

Anonymous
PEMCO

As required by PROFECO (the Mexican federal agency responsible for regulating the TS industry), you have 5 business days to cancel a contract. Sundays and Mexican recognized ...

Product
Vida Vacations Customer Care
I liked
  • People at the front desk
I didn't like
  • Sales pitch
  • Presentation
#923018
Reply to reviews
Vida Vacations, Grand Mayan in heavan, beautiful Cancun Mexico
Hi Jo Kelly, My name is Jim Woodbury from Long Beach and would like to know who you were able to contact. I recently purchases from Vida in Beautiful Cancun Grand Mayan and I cant seem to get past the Customer Service Rep, even after repeated requests to speak to a...
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Anonymous
PEMCO

It takes 2 to 3 months before the timeshare transfer company sends you the documentation for completion and signature. You are responsible for the current year's maintenance ...

Anonymous
Anonymous

When you purchased your timeshare, you were escorted by a sales representative into a small office where the transaction was recorded. The individual sitting behind that desk...

Product
Vida Vacations Customer Care
#907739
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I bought a timeshare just this past december. I was already on the fence about it when alot of financial discrepancies started to occur, one of which being them charging my credit card account a whole month early. Before I left Mexico I cancelled the contract. The...
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Anonymous
Anonymous

Did you receive a signed receipt, upon returning ALL documents to the Member Services Department within 5 days (excluding Sunday)?

Anonymous
s waugh

My issues have been resolved and hopefully my funds are on the way.

3.4
Product
Vida Vacations Customer Care
#772796
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Hi, my name is Jo Kelly and my story is exactly like yours My sister ad I have 3 timeshares which Vida wanted $749 ea to take ownership of. When I started reading the contract and saw there were maintenance fees & usage fees I called EAS, talked to Neil Paulson...
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Anonymous
Anonymous

Jo, I am a timeshare owner at Vidanta Resorts. Originally, I purchased a foreclosed membership through Holiday Timeshare Resales at Mayan Palace (which I used for exchanges t...

Anonymous
Anonymous

Hmm, there's a firm in Fort Lauderdale that also operates in Latin American (Mexico too) that might be interested in filing a class action suit. Considering the number of peop...

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Vida Vacations Customer Care
#759043
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