Hi Jo Kelly,
My name is Jim Woodbury from Long Beach and would like to know who you were able to contact. I recently purchases from Vida in Beautiful Cancun Grand Mayan and I cant seem to get past the Customer Service Rep, even after repeated requests to speak to a supervisor. Without success I've been calling and sending emails to the sales department for a solid week to send me a letter I was promised to get out from underneath my other timeshare. Further delays (in 3 more days) will affect my credit since I was informed to put a stop payment ( $50.00 fee) on other timeshare.
Thanks Jo, I await your response.
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