Mr. Ivan Chavez, our call for your intervention in our situation has gone unanswered. So once again we will post here and elsewhere to warn consumers to BEWARE of your projects throughout Mexico.
Vidanta has constructed spectacular resorts, no one can question that, however it is exactly the magnificent resorts that led us and others to think that what the sales rep and the brokers they put us on the phone with were on the up and up. Nothing could have been further from the truth!
Ours is a common story as it relates to your duplicitous sales crew. Rental....total lie! Resale of my old timeshare....total lie!
On the advice of your lovely sales people we signed up with two brokers on the list you provided us....One of them is under federal indictment for fraud (20 counts) and the other is useless. So on top of the $13,500, we spent $1,100 on brokers....and you or any of your customer services people will not lift a finger to fix this obvious fraudulent situation.
Going forward, the future of Vidanta looks bright, and maybe you have since stopped your people from lying but that doesn't give you a pass on what happened to us.
Please reconsider your position.
Deb & Sara
Product or Service Mentioned: Vida Vacations Sales Representative.
Reason of review: Poor customer service.