My family and i went to mexico to try to enjoy a week down south.unfortunately we spent a handful of our time stuck in a presentation at The Mayan Palace ( a whole 6 hours in one day!) We went back to our hotel later that day and realized many "perks and benefits" that we negotiated to be missing from our contact.
We had already been on the fence, but this sealed the deal for us. We went back two days later to cancel, which was well within the rescission period and that took another hour to give our reason for cancellation and then they tried to sell us another package. we just weren't interested. THREE HOURS LATER they FINALLY let us go with everything canceled and we were told we'd have the money back into our account within 15 days ( the money they charged on our credit card without approval).
Its been a month now and we still haven't seen a dime.
DO NOT TRUST THIS PROGRAM.We have RCI and they are reliable and we are content with them.
This person wrote the review because of return, exchange or cancellation policy of vida vacations mayan palace vacation ownership from Vida Vacations. Reviewer claimed that he or she wants Vida Vacations to read this review and look into the issue (if any).
The most disappointing in user's experience was resort was in the middle of nowhere, losing a whole day of vacation, deceptive practices and being misled. Author liked the most weather. If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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